If the software doesn't fix your problem, you are eligible for a refund. We do have 30 days money-back guarantee. See more details in our Refund Policy page.
Usually, the activation key is sent to the e-mail address provided during the order procedure and should reach you within one hour after the order has been processed successfully.
You shall also check the spam folder to see if you get email containing the activation key there.
We offer a trial version for any of our programs, allowing you to evaluate its features to see if they suit your needs. However, you may get reduced functionality from a trial version compared to the full version, or get a watermark in the project before you have a license.
For example, you are able to use iOS Data Recovery to deeply scan your device to see if it can discover your deleted files, but not recover them.
Or, you can convert a video from one format to another with the trial version of Video Converter, but a watermark will be generated on the output video.
We offer 2 types of license based on the duration of the period for which the customer can use the software: 1-year and Lifetime.
While a Lifetime license grants the customer free access to product updates, customer support, and use the licensed software indefinitely, a one-year license will allow the customer to use the licensed software without limitations for one year, including receiving all major upgrades and minor updates.
See more in our License Policy.
AppGeeker offers a 30-Day Money Back Guarantee for each of our products regardless the cost of the package. You could refer to more details here: Refund Policy.
Simply e-mail us and we will issue your refund as soon as possible.
This could happen when one of the following situations occur.
Please contact our Support Team so that we can look into that for you.
The error will occur if the wrong registration code has been entered when attempting to register the product. Make sure that you copy the entire license key WITHOUT extra blank or letter from the order confirmation email. Note that the registration email is case sensitive
If the problem persists, please contact our Support Team.
We offers lifetime free updates for most of the products, which ensures that our license registered customers will free receive all updates and new versions that are released after an order.
If you're on a Windows computer, open the software and then click on the Menu icon at the top right corner of the program. Select "Check for Updates" to see if there is an update is available. If yes, click on "Update Now" to begin the update procedures.
If you're on a Mac computer, you can find the same option from the top menu bar.
Usually, you'll receive the order confirmation e-mail within one hour after the order processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.
If you are still unable to receive the confirmation e-mail even after 2 hours, please contact us with the Licensed e-mail or the Order ID. We will handle it as soon as possible.
Have a technical issue with the software?
1. You may refer to our step-by-step user guide offered in specific product page.
2. Head to Resource Center to see our simple how-to articles for each product.
3. If you can't find an answer in our how-to articles, please do not hesitate to contact us via e-mail.